FAQS

You can place an order on our website and pay with a major credit card*, debit card, or PayPal. At this time, we do not accept checks or money orders. *Kaydora is not responsible for bank charges caused by Visa, Mastercard, Discover, or AMEX accepting a charge that causes a customer to exceed his or her available credit limit or debitable funds. All orders are subject to acceptance.

Yes, we ship internationally! For shipping options and quotes, put an item in your Cart, then enter your country and zip code.

For non-UK customers, please read:
Kaydora is NOT responsible for the tax/customs/duties fees that will be collected upon delivery.
All countries around the globe have different tax/duties/customs rates. Please inquire from your local post for accurate information.

For UK customers, please read:
The UK VAT laws that came into force on January 1, 2021, resulted in new VAT requirements for sales equal to or less than 135 GBP.
Under the new laws, Kaydora will be collecting 20% Sales Tax upon checkout for orders equal to or less than 135 GBP.
Above this amount, no Sales Tax will be collected at checkout but the buyer will pay for Import Tax and Import Duty at the time of delivery.

Once the doll has shipped, tracking information will be sent via email.

For shipping options and delivery times, please check here.

We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Kaydora Promise! Kaydora products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days.

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.

For items purchased from another seller in such marketplaces, we will not be able to honor and will VOID our Kaydora Promise warranty because we can't guarantee the condition of other sellers' dolls.  If you have any questions about our Kaydora Promise please contact customer service at service101@kaydora.com

Yes! Our vinyl is BPA-free and has been tested and approved to make the highest-quality dolls in the industry.  

We have a complete guide to assist you in caring for your doll. You can find Baby Doll Care & Doll Hair Care Tips here.

Your doll is made from luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing especially light skin tones to prevent this problem.

Yes, we have dolls that have been safely tested for kids 3+. Click here to view all of them. 

All of our dolls are relatively poseable, however, just like a human baby, you may need to support or prop them to let them stay/pose in a desired position.

Yes. To check all of our dolls with rooted hair, click here.

Kaydora dolls are manufactured in many different factories to ensure that the quality of our dolls is nothing but the best.

Unfortunately, we do not recommend that you wet/bathe your dolls because their bodies are made of weighted cloth to allow for a more realistic weight and feel. Dolls should be stored in a cool dry place out of direct sunlight. 

E-mail: service101@kaydora.com