Returns & Refunds

At Wooroy, we want you to love your purchase. That's why we offer a hassle-free return policy within 30 days. If you're unsatisfied with your item, here's what you need to know:

Returning Items for Exchange or Refund:

• Items must be returned within the specified warranty period mentioned on the item detail page.
• Please return items in their original packaging.
• If the original package isn't available, ensure secure packaging.
• If the package is unopened, write "Refuse/Return to Sender" and drop it in a U.S. Postal Service mailbox.

Processing Returns:

• Allow 2 to 3 weeks for us to receive and process your return for an exchange, replacement, or refund.
• Refunds will be issued via the original payment method used.
• Credit can only be issued to the original payment method used for the purchase.

How to Initiate a Return:

• Email us to request a Return Information Card or Prepaid Return Label.
• Include the Return Information Card in the package with your full name, mailing address, and reason for return. Also, include all original documents received with the item.

Note:

• We don't reimburse return shipping expenses for methods other than our Prepaid Return Label.

Important Information:

• Refunds are made in the original payment method.
• We don't refund return shipping fees except for defective orders.
• You're responsible for providing a tracking number for returned items.
• Wooroy isn't liable for lost, damaged, or undelivered returns.

Wooroy Guarantee:

• Our guarantee extends to Wooroy Marketplace Shops on Amazon.com.
• For items purchased from other sellers in such Marketplaces, our warranty may not apply due to varied conditions.

Need Help? 

For assistance or questions, contact our Customer Care department:

• Monday-Friday: 6 am-7 pm PST
• Saturday: 7 am-3 pm PST
• Email: service101@kaydora.com
• Phone number: (978) 775-2894

We're here to help ensure your satisfaction with every Wooroy purchase.